Privacy policy

This policy explains how echoMike collects, uses and protects personal information when you visit this website or use our software. echoMike is provided by a company based in England, and publishes echoMike Operations, for drone and aerial survey teams, and echoMike Crew, an HR platform. They are separate systems with separate data stores and they do not exchange data with each other.

Who we are and our role

echoMike is the data controller for your account details and for the information you give us through this website. For the data your organisation puts into either application — your projects, jobs, clients and surveys in Operations, or your employee records, leave and policies in Crew — we act as a data processor on your behalf, which means we handle that data under your instructions. If you are a member of a customer's team, that customer is the controller of your data within the platform.

Information we collect

Account information

When you or your organisation set up an echoMike application, we collect details such as your name, email address, role and the organisation you belong to.

Data you put into Operations

To run your survey operations, you and your team add data to the platform. This can include projects and job details, site locations and coordinates, flight plans and airspace notes, survey data and reports, equipment and certificates, clients and contacts, staff records, documents, and billing information such as quotes and purchase orders.

Data you put into Crew

Crew holds employment records: names and contact details, job titles, departments and locations, reporting lines, contracted hours and work patterns, employment dates, leave requests and balances, absence records, uploaded documents such as contracts and right-to-work checks, and policy acknowledgements. Some of this is special category data under the UK GDPR, absence reasons in particular. Crew treats it accordingly, with access restricted to people whose role permits it.

Connected integrations

If you connect an integration, we process the data needed for it on your behalf. In Operations, ABAX provides vehicle locations, trips and mileage, Trimble provides survey data, DJI provides flight logs, and Sage HR provides employee, team and leave information. In Crew, public holiday dates are imported from a third-party public holiday service. We only request the data a feature needs.

Information we collect automatically

When you use our software or this website, we automatically collect some technical information, such as your IP address, browser and device type, the pages you visit, and how you use features. We use this to keep the service secure and to improve it.

Messages you send us

When you fill in a form on this website — a contact message, an Operations beta request or a Crew beta request — we collect the details you provide, such as your name, email, company, team size and message.

How we use your information

• Provide, maintain and improve our software
• Set up and support your account
• Respond to your questions and requests
• Keep the service secure and prevent abuse
• Send service messages, and marketing only where you have agreed
• Meet our legal obligations

We do not sell your data

We do not sell, rent or trade your personal information, or the data you put into either application. We do not share it with advertisers, and we do not use your data to train models for anyone else.

How we share information

We share information only where it is needed to run the software:

• Service providers: trusted providers that host our infrastructure, store data, handle authentication, deliver email and help us understand usage. They act under contract and only process data on our instructions.
• Integrations you connect: where you choose to connect a third-party service, data flows between echoMike and that service as needed for the feature.
• Legal reasons: where we are required to by law, or to protect our rights, our users and safety.
• Business transfers: if the business is involved in a merger or acquisition, your information may transfer as part of that, subject to this policy.
• With your consent: anywhere else, only with your permission.

How we protect your data

Customer data is encrypted in transit and at rest, each organisation's data is isolated from every other organisation's, and access inside your organisation is controlled by granular, role-based permissions. Operations and Crew each keep an audit trail of the decisions and changes that matter. No system can be guaranteed perfectly secure, but we take protecting your data seriously.

Data retention

We keep personal information for as long as we need it to provide the software and meet our legal obligations. If your organisation deletes data or closes its account, we remove or anonymise the associated personal data within a reasonable period, except where we are required to keep it.

Your rights

Under the UK GDPR and equivalent laws, you have the right to access your data, correct it, delete it, restrict or object to its processing, and receive it in a portable format. You can also withdraw consent and unsubscribe from marketing at any time. To exercise any of these, email info@echomike.app. If you are not happy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO). If your data sits within a customer's workspace, please contact that organisation, and we will help them respond.

International transfers

We are based in England and store data with providers that may process it in other countries. Where data is transferred outside the UK or EU, we put appropriate safeguards in place as required by law.

Cookies

We use a small number of cookies and similar technologies to keep you signed in, remember preferences and understand how the site and product are used. You can control cookies through your browser settings.

Children

Our software is a business tool and is not intended for children under 16. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. We will post any changes here and update the date at the top. If the changes are significant, we will let you know.

Contact us

If you have any questions about this policy or how we handle your data, contact us:

• Email: info@echomike.app
• Address: Unit 7 Greenwood Court, Taylor Business Park, Risley, Warrington, WA3 6DD, United Kingdom